Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions that might provide you with the information you need. If you have additional questions, don’t hesitate to contact our office at 907-345-1199.
We are in South Anchorage on Huffman Road, directly across the street from McDonalds.
We are open from 8:00 a.m. - 4:00 p.m. 7 days a week.
No, we are a walk-in urgent care clinic.
Medicaid is for low income families and Medicare is usually for people 65 years or older or disabled.
Yes, we accept Alaska Medicaid/Denali Care/Denali KidCare insurance. Please bring a current copy of your insurance card to your visit.
Yes, we accept Champus/Tricare. We accept most insurances except for Medicare and VA.
We are in network with Blue Cross, Cigna, Aetna, Beech Street and Multiplan.
We will collect the amount your insurance will not cover at the end of your visit. We will verify this information as you wait to be seen.
Is your coverage hospital A only? If so, you can be seen since your coverage is hospital only. However, we would ask that you pay for your visit in full. If you have Medicare A & B combined we cannot treat you as our providers are not contracted to service Medicare patients. However, we can provide you with a list of clinics in town that will bill your insurance. If you need an appointment for a service that is not billable to Medicare, such as travel counseling, workers comp, DOT physical, Coast Guard physical, or motor vehicle accident, we can provide those services because we would not be billing Medicare.
No, we are located in South Anchorage, just seven miles down the highway and not too far from midtown.
Yes, our providers will counsel you on the various risks associated with the country you are traveling to. We will write prescriptions needed for malaria, and give the necessary vaccines for the area you are traveling to.
We are open 7 days a week until 11:00 p.m. Our doors will remain open until that time. If you are in the clinic by 11:00 p.m. we will see you.
We do not prescribe medications for chronic pain management, but we can provide you with a referral to a pain specialist who can better manage your needs.
Yes, we perform PPD skin testing 7 days a week with no appointment necessary. Please make sure you are available to return to our clinic for your PPD read after 48 hours or before 72 hours. This time frame is important to follow to avoid repeating the test.
Bacterial infections are treated with antibiotics, which is not effective against viruses.
Flu viruses can survive on hard surfaces for 24 hours and can be transferred to hands, causing an infection.
Washing hands prevents illnesses and the spread of infections to others.
No, but we will contact a telephone interpreter service for you while you are in the office. Some staff members do speak Spanish and Tagalog.
Yes. If you are a commercial vehicle driver, you are required to pass a Department of Transportation (DOT) physical examination. The exam ensures that you are healthy enough to be out on the road. DOT physicals can only be conducted by a medical provider who is certified to perform DOT exams. Most of our providers hold this certification.
- What is included in a DOT physical exam?
A DOT exam includes a review of your medical history, a physical examination, a urine test and a fitness determination to drive a commercial vehicle.
- Do I have to take a urine test?
In order to pass your exam, the urine test is necessary to screen your kidneys. The test makes sure you are free of high blood pressure, kidney disease and early signs of diabetes.
- What conditions could make me fail my DOT physical?
Any condition that could impair your ability to control or operate a motor vehicle. This can include diabetes controlled by insulin, limb impairment, vision or hearing issues, heart disease, high blood pressure, epilepsy, mental disorders or the use of drugs and alcohol.
- How long is my DOT medical card valid?
Once you pass your physical exam, it’s valid for up to two years. However, if you have a condition that needs to be monitored (such as controlled high blood pressure), your medical card may be valid for a shorter period of time. We will require you to provide a clearance letter from your treating provider/specialist for some conditions prior to passing your physical exam. For example:
- Obstructive sleep apnea
- Cardiac conditions
- Neurologic conditions
Many companies in Alaska and Anchorage require job applicants to complete a drug screening before they start work. Other companies may require employees to take random drug tests to ensure a safe workplace and maximum job performance. At First Care Medical Centers, we provide a full range of Drug Testing services performed by technicians certified by SAPAA (Substance Abuse Program Administrators Association). Employers and employees in Anchorage, AK have trusted First Care Medical Centers with their Drug Testing needs for more than 35 years, including:
- Pre-employment Drug Testing
- Post Accident Drug Testing
- Return to Work Drug Testing
- Reasonable Suspicion Drug Testing
- DOT and Non-DOT Drug Testing
- Rapid Drug Testing
- Random Drug Testing
Your health and safety and that of our team of professionals is of utmost concern. We have protocols in place to protect you, our staff, and the community. Read our COVID-19 Letter on what measures we have implemented for everyone’s health and safety. Here is what you can do: call ahead 345-1199; Register or login to the Patient Portal where you can request an appointment, complete social and medical history, and securely communicate with our practice; wear a cloth face covering before coming to our clinic to protect our staff and others.
COVID-19 is a highly infectious disease from a new coronavirus which is spread human to human and produces mild to severe respiratory illness which commonly presents with a cough, fever, and shortness of breath. Learn more
We are following the daily evolving CDC guidelines and public health recommendations for testing. Not everyone should be tested due to the national shortage of testing supplies and protective equipment. If you have had close contact with a known or suspected case of COVID-19 or if you have recently traveled call today 345-1199. Learn more
Protect our staff and others by wearing a cloth face covering before you come to our clinic. Also, we are adhering to the strict physical distancing guidelines to limit exposure; so, you and/or support system may be asked to stay in your vehicle. Register or login to the Patient Portal to save time and limit close contact. When you arrive, call 345-1199 to start the registration and screening process. Learn more
Turnaround time is typically 3-7 days.